Sized by the orders in your wait window.
Every plan starts with a 14-day free trial, no card required. Nothing auto-bills when it ends — we talk first.
Starter
- Reassurance inbox with a priority queue
- Refund-risk scoring on every ticket
- AI-drafted replies, approved by you
- Customer status pages, unlimited
- CSV backer import
- Site-analysis autofill onboarding
14-day free trial · no card required
Growth
- Helpdesk webhook ingest
- Goodwill gifts, gated by risk score
- Day-0 baseline report
- Outcome ledger with CSAT capture
14-day free trial · no card required
Scale
- WISMO cohort forecast
- SLA timers with escalation
- Full-data export
14-day free trial · no card required
Beyond Scale
Seats and order caps sized to your catalog, with everything in Scale.
What counts as a seat?
A seat is a teammate who works the queue: drafting, approving replies, sending goodwill gifts. Add their email on the Team page; when they sign up with it, they land in your workspace. Customer status pages and everything your buyers see stay unlimited and free on every plan. You are never charged for the people checking on their orders.
The guarantee
We measure leading indicators — faster first response, fewer WISMO tickets, logged saves — against your own baseline. If your first cycle doesn’t move them, you don’t pay. The full refund-reduction picture takes a complete 60–120 day cycle; we report it after the first cohort finishes, and we’re telling you that up front.
Just the money questions.
What happens when the trial ends?
What counts toward the order cap?
Can I change plans later?
Do you offer annual billing?
What happens if I go over my cap?
The tide always comes in. Their order is coming.
Start with a free 15-minute presale-support teardown — a real operator looking at your real support, no pitch. We’ll tell you straight whether we can help.